Money-back guarantee

In case of defective item or with a manufacturing defect on gold plated or 925 silver jewelry we offer you a 1 year guarantee from the date of delivery of your order.

We may offer you an exchange for the same product or a credit note.

If 1 year has passed since your purchase date, we unfortunately cannot offer you a credit or exchange.

An item can only be exchanged once.

To make a warranty claim:

Please send us an email with the following information:

1) Order number / Email address used when ordering

2) The defect observed: Defective clasp, missing stone, manufacturing defect, discoloration or tarnishing of the jewel

3) A clear photo of the defective product(s)

Once your request is approved or denied you will be contacted by email.