What are the order preparation times?
We know you don't like waiting for delivery. It will take between 1 and 2 days to prepare your order, our shipments are generally made at 3:30 p.m. the same day!
How can I follow the progress of my order?
Once your order has been processed, you will receive an email informing you of the shipment of the package with its tracking number.
I have not received an order confirmation email, what should I do?
If you have not received a confirmation email, it is possible that there is an error in your email address. In this case, do not hesitate to send us an email via the after-sales service (firstname.lastname@example.org) so that we can do what is necessary.
Where do you deliver?
We deliver all over the world. You just have to consult our delivery page to know our prices.
What are the delivery times ?
By Letter followed in France, count 3-4 working days for all orders placed before 11am. For Colissimo orders, delivery is faster: 2-3 working days. If you live in another country, check the delivery times on the dedicated page.
RETURNS & REFUNDS
How to send you a piece of jewellery?
To make a return online, nothing could be simpler: send us an e-mail including your order number as well as the products concerned at the following address: email@example.com
We usually respond to you within the day.
How long for my return to be processed
We process your returns every day. It takes about 10 days to receive your package and process the refund.
Can I exchange an item?
It is possible to make an exchange, especially in the case of a change of ring size.
Products must be returned unworn, undamaged, unworn with their original boxes.
All additional information on returns:here
How long do I have to return a jewel?
In accordance with article L221-5 of the consumer code, you have a period of 14 days, upon receipt of your package, to return your items to us. Beyond this period, returns will not be accepted (except in exceptional cases, contact us)
What payment methods are supported by your site?
You can pay for your order by credit card (Visa, MasterCard) and also via PayPal.
Is your site secure?
Our payment offer is secure.
When you place an order on our site, the information is encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS standard). Once your order is finalized, the information relating to the purchase transaction is deleted.
All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card data by our store and its service providers.
Didn't find an answer?
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